Shipping & Delivery

Shipping & Delivery Policy

Last Updated: March 2026
Home > Shipping & Delivery

At Allions Global, we understand that prompt and reliable delivery of agricultural and greenhouse materials is essential for your farming schedule. We partner with India’s leading express couriers and trusted surface freight carriers to ensure your orders arrive safely and on time.

1. Shipping Coverage & Destinations

We deliver to pin codes across Pan-India, covering metropolitan cities, tier-2 and tier-3 towns, as well as rural farming districts. If your destination is situated in an extremely remote rural pocket without direct courier reach, delivery will be routed to the nearest regional transport hub or branch office for collection.

2. Order Processing & Dispatch Timelines

  • Standard Processing Time: All orders are verified, securely packed, and dispatched from our primary warehouse in Surat, Gujarat within 24 to 48 business hours of payment confirmation.
  • Dispatch Schedule: Shipments are dispatched Monday through Saturday. Orders placed on Sundays or national holidays are processed on the subsequent working business day.
  • Bulk or Custom-Length Orders: Bulk orders of weed control fabric rolls or custom lengths may need 3 to 5 days of preparation before dispatch. Our team will confirm the timeline with you before dispatch.

3. Estimated Delivery Times

Once dispatched from our facility, typical transit durations are as follows:

  • Gujarat & Western India: 2 to 4 business days
  • Metro Cities (Mumbai, Delhi-NCR, Bangalore, Hyderabad, Chennai, Kolkata): 3 to 5 business days
  • Rest of India (Tier 2/3 Cities & Agricultural Belts): 5 to 8 business days
  • Northeast, Jammu & Kashmir, and Remote Island Territories: 8 to 12 business days

*Please note: Transit times are estimates provided by our logistics partners. Delivery may occasionally experience brief delays during monsoon weather extremes, regional transport strikes, or festive peak seasons.

4. Shipping Charges & Freight Policy

  • Standard Shipping: Standard shipping is currently free on all orders placed on our website, anywhere in India. Any shipping charge, if applicable, is always shown at checkout before you pay.
  • Heavy / Bulk Orders: Large volumes of weed control fabric rolls, nails and stakes may be shipped via surface road transport (e.g., VRL, TCI, or regional transporters) to keep freight economical for commercial farms. You will be provided with the consignment note (LR copy) upon booking.

5. Real-Time Order Tracking

As soon as your shipment is handed over to the courier or transport carrier, you will receive an automated dispatch notification via Email / SMS / WhatsApp containing:

  • Name of the shipping partner (e.g., Delhivery, BlueDart, DTDC, or Surface Transport)
  • Tracking number / Airway Bill (AWB) / Lorry Receipt (LR) number
  • Direct tracking link to monitor your shipment’s live movement

You can also track your order status directly from our website by visiting the Order Tracking page or your My Account dashboard.

6. Delivery Protocol & Package Inspection

Because agricultural fabrics and accessories are susceptible to exterior friction during heavy transit, please adhere to the following simple protocol upon receiving your delivery:

  • Inspect Exterior Condition: Carefully check the outer protective wrapping and seals before signing the delivery proof.
  • Visible Damage or Tampering: If a package arrives visibly torn, opened, or crushed, write a note stating “Received in Damaged Condition” directly on the delivery sheet/pod before signing, or refuse delivery.
  • Damage Reporting: Capture clear photos/videos of the damaged packaging and notify our customer care team within 48 hours at hello@allionsglobal.com or via WhatsApp at +91 94283 95287 so we can initiate an immediate replacement.

7. Incorrect Address or Failed Delivery Attempts

Our courier partners make up to three attempts to deliver your package. To prevent delays or return-to-origin (RTO) situations:

  • Ensure complete and accurate delivery address details (including landmark, pin code, and an active mobile number) are entered at checkout.
  • If a package is returned to us due to an incorrect/incomplete address or unresponsiveness to delivery attempts, re-shipping charges may apply to dispatch the order again.

8. Shipping Inquiries & Assistance

Have questions about tracking an existing order or need express freight arrangements for a commercial greenhouse project? Our logistics support team is ready to help:

  • Company: Allions Global
  • Dispatch Warehouse: Surat, Gujarat, India
  • Email: hello@allionsglobal.com
  • Phone / WhatsApp: +91 94283 95287
  • Support Hours: Monday to Saturday: 9:00 AM to 6:00 PM IST