Returns & Exchanges

Returns & Exchanges

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At Allions Global, we stand behind the durability and quality of our agricultural and greenhouse accessories. If you receive an item that is defective, damaged during transit, or does not match your ordered specifications, we are committed to making it right through a hassle-free replacement or refund.

1. Return & Exchange Window

You have 7 calendar days from the date of package delivery to request a return, exchange, or replacement for eligible products.

To ensure prompt processing, please inspect your items immediately upon receipt and notify our team within this 7-day period.

2. Eligible Reasons for Return or Exchange

We gladly accept return and exchange requests under the following conditions:

  • Transit Damage: Products or outer packaging visibly damaged, torn, or crushed during courier transport.
  • Product Defects: Weave or coating defects in the fabric, broken, cracked, or bent nails and stakes, or other product faults.
  • Wrong Product Received: An item delivered with specifications (e.g., GSM, roll size, nail length, stake type, or pack quantity) different from what was placed on your order invoice.
  • Missing Items: Parcels missing products or quantities listed on your invoice or packing slip.

3. Return Eligibility Requirements

To be eligible for an exchange or full refund, returned merchandise must satisfy these requirements:

  • Items must be in unused, uninstalled, and pristine condition.
  • Rolls of weed control fabric must not be unrolled onto soil, pegged into the ground, or soiled.
  • Products must be packed in their original packaging with all labels and tags intact.
  • Accompanied by the original purchase invoice or order confirmation receipt.

4. Non-Returnable Items

Due to the customized nature of certain agricultural materials, the following are not eligible for return or exchange (unless defective upon delivery):

  • Custom-Cut Fabric: Weed control fabric cut to a specific length upon your request.
  • Used or Field-Installed Materials: Fabric, nails, or stakes that have been laid, pegged, or installed in the field, exposed to agricultural chemicals/fertilizers, or altered in any way.
  • Clearance / Final Sale Items: Clearance stock clearly marked as non-returnable at checkout.

5. How to Initiate a Return or Replacement

Initiating a return is simple and straightforward:

  • Step 1. Contact Us: Email our support team at hello@allionsglobal.com or message us on WhatsApp at +91 94283 95287 within 7 days of delivery.
  • Step 2. Share Details: Provide your Order ID, contact number, and a brief description of the issue along with 2 to 3 clear photographs or a short video showing the defect, transit damage, or incorrect label.
  • Step 3. Approval & Pickup: Once verified by our quality desk (usually within 24 business hours), we will arrange a reverse courier pickup from your location or guide you on the nearest transport drop-off point for heavy bulk rolls.

6. Replacements & Exchanges

Once your returned item is received and inspected at our Surat warehouse:

  • If you requested a replacement for a damaged or incorrect product, the replacement shipment will be dispatched within 24 to 48 business hours at zero additional shipping cost to you.
  • If the exact replacement product is out of stock, we will offer an equivalent upgrade or issue an immediate full refund.

7. Refund Process & Timelines

  • Inspection Approval: Refunds are initiated once the returned item arrives at our warehouse and passes standard verification (typically within 2 business days of arrival).
  • Payment Method: Refunds are credited back to the original payment method used through Cashfree Payments (UPI, credit/debit card, or net banking).
  • Credit Timeline: Banks typically reflect the refunded amount in your account within 5 to 7 business days depending on your financial institution.

8. Order Cancellation Policy

  • Before Dispatch: You can cancel your order free of charge at any time before it has been dispatched from our Surat warehouse by contacting our support team. A 100% refund will be processed immediately.
  • After Dispatch: Once your consignment has been handed over to courier carriers or freight road transports, cancellations are treated as returns, and return logistics freight charges may apply.

9. Customer Support Desk

If you have any questions regarding our return procedure or wish to check the status of an ongoing return request, please get in touch with us: